Edmonton, Fort McMurray, Saskatoon and Regina
We at Budget recognise the importance of protecting your personally identifiable information (PII) that you provide to us.
As of January 1, 2004, the Canadian government’s Personal Information Protection and Electronic Document Act (PIPEDA), a new privacy law, will apply to Budget’s operations. The act regulates the collection, use and handling of PII (e.g. personal information about an individual) regardless of how the information exists. This policy explains how Budget protects your privacy and summarises how and why we collect, use and disclose PII that you may provide to us.
PII does not include the name, title or business address or office telephone number of an employee of an organization, or the name, address, telephone number, or similar information of a person that is publicly available (e.g., in a public telephone directory).
What PII does Budget collect about me and how does it collect it?
When you make a reservation, rent a vehicle and/or join any of Budget’s programs, we need to collect certain information about you in order to provide and administer our services. The information we require is necessary in order to identify you, contact you, provide the requested service and administer your rental(s). The service(s) that you use determine what information we collect from you. This information will include at least some of the following about you:
Name Your Home and/or Business Address Phone Number(s), Your Date of Birth Method of Payment (e.g. Credit Card – Number and Expiration Date) and Your Driver’s License Number and Province/Country of Issuance
When you rent a vehicle, we will also record information that details your rental as recorded in your rental agreement (e.g. where you rented, where and when you returned the vehicle, payment arrangements, coverage and waiver preferences, gas consumption, and other information related to the vehicle rental).
In addition, in order to better serve you, Budget offers customized rental services on a membership basis. If you wish to join and request one of these services, such as FastBreak, Budget may need more information than is required for providing our standard rental service. Information on what PII is collected and used in connection with these services is available in the brochure and materials describing these services.
We may also need certain information from you when you request any of the following services and/or equipment: Special Needs/Optional Equipment, Special Offers/Discounts, Preferences, Partner Member Numbers, use of Budget BCD number, Frequent Traveler numbers and Vehicle Preferences. For example, if you wish to use a discount that Budget provides to members in an association to which you belong, we may collect information about your membership in that association, both to verify your membership and to provide you with the correct discount for our services.
The PII we collect about you will be with your express or implied consent, by your request for our services. How we collect PII will depend on how you use our services. We may collect PII directly from you by telephone, fax, e-mail, at the counter, upon your completion of an application or enrolment form, or through your use of our web site. We may also collect information about you indirectly though a travel agent, an account program or through one of our partners or their programs when you deal with us through those means.
You may choose not to provide some or all of your PII to us, but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.
How is my PII used or disclosed by Budget?
We strive to ensure a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your PII for the following purposes:
Provide the services that you request;
Do all things necessary to administer and collect payment for those services;
Research, develop, manage, protect and improve our services;
Unless you opt out, conduct customer satisfaction surveys and/or to inform you of any improvements or changes that we have made to our services; and
Maintain and develop our service oriented software and other business systems.
Forwarding to other related and non-related organisations, including:
- To your company or organisation if you use our services under a corporate or other commercial account;
- To one of our program partners (e.g. if you are a member of a frequent traveler program and you have asked us to send it details of your rental agreement with us to obtain your benefits from that program);
- To your credit card issuers;
- To credit reporting and fraud checking agencies;
- To debt collection agencies, if you fail to pay monies owed to us;
- To government or private organisations responsible for the processing or handling of traffic or parking related violations;
- To insurance companies and/or auto repair companies, if they are involved in paying for our services that we provided to you;
- To driver licensing authorities, directly or through intermediary organizations, when needed to verify compliance with BudgetÃ¢â‚¬â„¢s safe driver criteria for qualified drivers and/or to verify license information; and
- To government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.
You may choose not to allow us to use or disclose your PII for direct marketing purposes by indicating your preference to our representative during the rental agreement process or by contacting us as outlined in this Policy (see “Whom can I contact for further information”);
If you have not opted out of receiving marketing materials, we may use and disclose your PII to offer you products and services provided by Budget, our affiliates or our parent company (Cendant) and Budget System licensees;
We may also use (but not disclose) your PII to offer you products and services provided by Budget System program partner organisations;
The service providers, we have retained or may retain to perform services on our behalf, are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.
Providing Customer Service:
When you provide us with your PII, we will enter your information into the centralised Budget System database that is located and maintained in Canada and the United States. Once your information is in the Budget System database, it will not be used for any purpose not set forth in this policy; Your PII could be accessible by other Budget System entities, should you request services from those Budget System licensees and locations.
How does Budget protect my PII?
We take reasonable steps to protect all of the PII we hold from misuse, loss, unauthorised access and modification or disclosure in violation of this policy. This protection applies in relation to information stored in both electronic and hard copy form. Access to the Budget System database is restricted to authorised personnel and is password protected. PII transmitted through our web site is encrypted.
Further, we take measures to ensure privacy of your PII in the written form. All our locations have paper shredders and are instructed in what and when to shred documents. Our locations, and administration offices, are equipped with locking cabinets and offices, and we have procedures in place to ensure the compliance of our employees.
Can I access the PII that Budget has about me?
You may access any PII that we have collected about you subject to certain exceptions. We will normally provide access without charge unless you either request access to a large volume of information or we have to access archived records to obtain the information. In these circumstances, we may impose a reasonable fee. We will, however advise you of that fee in advance. Of course, you may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where we may not be able to provide you access to your PII, for certain reasons. Among these are: it has been destroyed or deleted after expiry of applicable and reasonable retention periods; it contains PII of other persons; or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records. Tell us if we need to update your PII or preferences.
You play an active role in assisting Budget in maintaining the accuracy of your PII for as long as it is used for the purposes set out in this policy. Your prompt notification of any changes to your PII will assist us. You can update your preferences and your PII by contacting the Budget Privacy Officer at the contacts set out in this policy. If we donÃ¢â‚¬â„¢t agree to make the changes, you may challenge our decision.
What you consent and agree to.
When you provide us with your PII, you consent and agree to our use and disclosure of your personal information in accordance with this Policy including, in particular to:
Our collection, use and disclosure of that information in order to provide the service you have requested, to administer the rental(s), to provide customer services, and to operate our business, as described in this Policy; If you do not opt out, our use and disclosure of your PII for direct marketing purposes.
You may choose not to provide us with some or all of your PII with the understanding that this may prevent us from providing the type of service you request or possibly any service at all. You can opt-out of use and disclosure of your information for marketing purposes and receipt of direct mailings by contacting Budget through one of the methods below. In addition, you can withdraw prior consent by giving us at least sixty (60) days prior written notice by any of the methods provided below. Your consent will be withdrawn; however, it is possible that you may receive promotions scheduled prior to our receipt of your withdrawal of consent.
Use of Internet Protocol (“IP”) Addresses:
Budget collects IP addresses for the purposes of: helping us diagnose problems with our main computers, for system administration, to report aggregated information to our business partners, and to audit the use of our Web Site. When Users request Web pages from our Web Site, our Web servers log the User’s IP address. We do not normally link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user will remain anonymous to us. For example, we collect and/or track the home server domain name, the type of computer, and the type of Web browser used by you to access our Web Site. Such collection and tracking information is gathered by us as you navigate through our Web Site, and will be used by us for our business purposes only.
Changes to this Policy.
Whom can I contact for further information?
If you wish to contact us, (1) to inquire about our privacy practices; (2) to provide feedback and comments; (3) to access or correct your PII we have; (4) to opt out of further communications; and/or (5) to make inquiries regarding our privacy practices, contact our Privacy Officer as detailed below.
We offer Customers the opportunity to “opt out” of use and disclosure of the Customer’s PII for marketing purposes. Customers can elect to opt out from any communications including e-mail, direct mail, fax and telephone by contacting Us as detailed below. We also incorporate into our Data Warehouse “do not market” lists. Note that if you (i) refuse to consent to, (ii) opt out of, or (iii) withdraw your consent to our collection, use and/or disclosure of your PII, we may not be able to offer you certain products, services and benefits. Customers can contact Budget for any of the above reasons by using the following methods:
Budget locations in Edmonton, Fort McMurray, Saskatoon, and Regina:
Mail: Privacy Officer
Budget Car and Truck Rentals
4612 95 Street
Other Budget locations in Canada and
the United States:
Mail: Privacy Officer
Suite 500, 21 Four Seasons Place
In the unlikely event that you are not satisfied with the way in which we handle your inquiry or complaint, you can contact any of the following:
Budget Legal Department
Mail: 6 Sylvan Way, Parsippany, NJ 07054
The Privacy Commissioner of Canada
Mail: 112 Kent Street, Ottawa, Ontario K1A 1H3
About the Budget System
The Budget Rent A Car System is the largest franchised vehicle rental network in the United States, Canada and throughout the world, with over 3,000 locations in more than 120 countries.
In Canada, the Budget System operates owned/franchised in 295 local markets locations as well as at 70 airport counters and employs over 3,000 people. Seventy franchise owners across Canada operate 365 locations with a fleet of 26,000 cars, minivans, and both light and medium duty trucks.
Budget Limited is a wholly owned subsidiary of Cendant Corporation (Cendant).